Support & Troubleshooting

Whether you are integrating the Payment Gateway or Pay to Merchant APIs, use the steps below when you hit an issue.

First Checks

1. Review the Troubleshooting matrix for common HTTP errors.
2. Confirm your request headers and HMAC signatures using the Authentication guide.
3. Verify sandbox credentials against the Environment setup.

Contacting Cashia

• Email: [email protected]
• Community: Join the Cashia Discord  for peer and staff support.
• Office Hours: Reach out to your integration manager to schedule live debugging sessions.

Provide the following details when raising a ticket:

• Request ID or payment identifier
• Endpoint and HTTP method
• Timestamp and nonce used in the request
• Relevant response payload or error logs

Having the above on hand helps the engineering team triage your issue quickly.